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Cave frozen can't collect


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Cave froze on me, I have a good win on there that I can't collect, I can't spin without an error message shown in screenshot.  But I obviously spun at that amount prior or there wouldn't be the win on there.  For some reason it has the first level of the book symbol and the top lit up but the center two levels blank. It's been stuck like this for 3 or 4 days. Exactly as shown in the screenshots. Tried logging out and deleting cookies, logged in on a different device, nothing.  



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